Aware that the feeling of security of insecurity on the buses or trams is a decisive factor in the use of public transport, the CTS, with the support of the CUS, has chosen to take measures to improve security, and has preferred to use systems based on a human presence.
The CTS brings in the association Cityveille (formerly Mediamis), as well as the CUS, housing associations or the Police. 30 employees of the association are allocated to public transport as prevention and mediation agents. On the city network, as on the interurban network, these mediators, who wear blue and green fluorescent jackets, intervene with potential troublemakers and, by discussion, defuse potentially conflictual situations.
Spread across the whole network, the Cityveille officers are also available to our customers for information of a general nature (fares, routes), and contribute to humanising the CTS's relations with its customers.
Prevention and Intervention officers
The prevention and intervention officers (APICC) are for their part CTS employees whose mission is to intervene in the event of incidents on the network, for example if a customer fails to present his/her ticket on boarding a city bus.
Thus, almost 30 officers are available to come to the aid of our drivers and customers 7 days a week, when mediation is no longer enough.
In 2000, the Council of the Urban Community of Strasbourg adopted a budget of 1.72 million Euros (11.3 million francs) over 3 years to equip the bus and tram fleet with security cameras.
This was intended to meet 3 needs: to reassure passengers and drivers, to prevent acts of violence, incivility and vandalism, and finally to help the police and justice system with identifying the perpetrators of offences.
All the trams have been equipped with security cameras since August 2003. And since 2004, all the buses have also been equipped with a video-surveillance system.